protection that never sleeps
Remote Protection Service
Certified 24/7 protection — only when needed, always by your rules. Our Remote Protection Service steps in whenever no on-site team is present or additional support is required. We monitor your systems in real time, but access live video feeds only when a verified alert occurs — discreetly, in full compliance with privacy standards, and strictly following your predefined response protocols.
Maximum Security – Even Without an On-Site Surveillance Team
If you don’t have your own monitoring personnel or need additional support for your team, you can book our 24/7 Security Operations Center to enhance your security measures and ensure professional surveillance around the clock. Thanks to Vaidio’s real-time analysis, we immediately detect threats and respond swiftly. This ensures that your security measures function optimally at all times, addressing threats quickly and effectively.
More than alarm response — real action when it matters.
Security doesn’t stop at the camera. With our Remote Protection Service, you gain more than monitoring — you gain a trained response team that acts immediately when needed. Whether it’s a medical emergency, a technical fault, or suspicious movement on your estate, we monitor all systems in real time, verify events with precision, and coordinate the appropriate response — discreetly, efficiently, and without delay. Through direct links to emergency services, intelligent access control, and AI-supported analysis, your property remains protected at all times — even when you’re not there.
Emergency response with secure access
In critical situations such as break-ins, medical emergencies, or fire, our Remote Protection Service acts immediately. We verify events in real time and coordinate the appropriate response without delay. We alert emergency services — whether medical, fire, or police — and grant secure, digital access to authorized personnel. All processes are GDPR-compliant, precisely documented, and designed to protect your privacy while safeguarding your property.
Remote access & supervision for craftsmen and service providers
Whether it’s craftsmen, service providers, or deliveries — you decide who enters your property, and we take care of the rest. Our Remote Protection Service grants access only to authorized individuals, at the exact time agreed. We open doors remotely, monitor all activity via camera, and ensure everything is secured again once the work is complete. Discreet, controlled, and fully documented.
Intelligent automation
Our platform brings together data from AI video analytics, IoT systems, sensors, and actuators — all monitored centrally through our Remote Protection Service. We detect early signs of wear, technical faults, or developing issues before they cause disruptions. When needed, we automatically notify your service providers, coordinate maintenance, or dispatch a technician — without you having to lift a finger. Quiet efficiency, built around your property.
How It Works
AI-Powered Real-Time Analysis
The system continuously monitors all video streams and detects threats such as break-ins, fires, weapon detection, or other critical incidents. No constant live monitoring – your privacy remains protected.
Automatic Alarm Notification to the Security Command Center
As soon as a threat is detected, the software generates an immediate alarm notification to our Security Command Center. Our operator only gains access to the video stream in the event of an alarm to assess whether it is a real threat or a false alarm.
Interactive Security Measures
Depending on the system, our operator can take proactive actions, such as direct communication with individuals on-site to provide reassurance, first aid instructions, or warnings, as well as activating or deactivating access restrictions.
Coordination of the Appropriate Response Teams
Depending on the threat level, the predefined Standard Operating Procedure (SOP) agreed upon with you is executed. This may include notifying the police, your external security provider, or emergency services such as fire departments or medical responders.
Data protection by design — because privacy is part of true security.
Unlike traditional surveillance systems that record everything indiscriminately, the Synaedge Remote Protection Service follows a focused, event-based approach. Conventional systems often store continuous footage, including private moments and personal routines — increasing the risk of data misuse and privacy violations. We do it differently. Our AI monitors only what matters: security-relevant incidents. No unnecessary recordings, no constant observation, no overreach. This reduces data volume, protects privacy, and ensures that your estate remains both secure and discreet.
Event-Based Surveillance — only when it matters.
We don’t observe continuously. Instead, our system activates recording only when a security-relevant event occurs. The incident is then analyzed in real time. This avoids constant surveillance of individuals and ensures your privacy is respected — without compromising protection.
Anonymization of individuals and license plates — privacy built in.
Before any data is processed or stored, personal identifiers such as faces or license plates are automatically anonymized. This minimizes the risk of unauthorized identification and protects the privacy of everyone on your property — guests, staff, and residents alike.
Access Controls and Audit Logs — full transparency, zero compromise.
Every interaction with the system is securely logged. Only authorized individuals can access sensitive data, and every access is traceable — including time, identity, and purpose. This ensures maximum control, accountability, and trust in how your security data is handled.
Your Benefits
Discover What Discreet Security Truly Means.
Explore our full range of tailored security solutions – curated for exclusive estates and refined living.
Contact us – Nicole, our Head of Customer Experience, is your first point of contact and the direct link between you and our technical team. She ensures that all your inquiries are promptly and efficiently handled by the appropriate department.