Effortless security. Trusted operation.
Managed Services
While you focus on your life, we quietly manage the rest. Our Managed Services ensure the discreet, secure, and seamless operation of your AI-powered video analytics and surveillance systems — with precision, care, and full responsibility.
Completely taken care of – discreetly, on-premises or in the cloud.
Your security doesn’t end with installation. It requires ongoing attention — silent updates, system health checks, performance monitoring, and fine-tuning. That’s why we offer fully managed services for your AI video analytics platform Vaidio and your Video Management System (VMS). So you can rely on a system that protects, adapts, and operates — without ever needing your attention.
Stay in control – with a service model that fits your lifestyle.
Whether you rely on Vaidio or a custom VMS, we offer flexible deployment options: fully cloud-based or installed discreetly on-premises. With every subscription, our Managed Services are always included — covering setup, updates, monitoring, and ongoing support. Prefer full ownership? If you choose a Vaidio perpetual license or purchase an on-premises VMS, you decide whether to manage operations internally or leave it in our hands with an optional Managed Services upgrade. The choice is yours — the responsibility can be ours.
System monitoring
We keep an eye on everything — so you don’t have to. Our team continuously monitors your entire video analytics and VMS environment. This includes camera connectivity, system uptime, license validity, and the performance of all active AI functions. We detect irregularities before they become problems and ensure your system runs smoothly, securely, and without interruption — 24/7.
Updates & Patches
We keep your system current. Our team applies all updates and security patches proactively, with precision and care. You benefit from the latest AI features, optimized performance, and closed vulnerabilities — without having to plan maintenance windows or deal with interruptions. Everything happens quietly in the background, tailored to your environment.
Support & Remote Maintenance
Our technical team is ready whenever you need assistance. We access your system remotely via secure VPN or encrypted maintenance channels. Whether it’s troubleshooting, diagnostics, or fine-tuning configurations, we resolve issues quickly and with precision. There’s no need for on-site visits — everything is handled remotely and securely.
IT Expertise with Roots – Independent from Hyperscalers
Cyber Security isn’t new to us — it has been part of our daily operations for over 17 years. Our roots lie in VirtualTec Solutions AG, which we founded in Zurich in 2008 and continue to operate as an independent internet service provider. We maintain our own data center infrastructure in certified facilities across Europe, with direct inter-site connectivity — entirely independent of third-party providers or global cloud corporations. Our systems run on redundant, high-availability hardware distributed across strategically networked locations. As a member of SwissIX, Switzerland’s leading Internet Exchange Point, we ensure direct peering connections, ultra-low latency, and maximum network quality.
Discover What Discreet Security Truly Means.
Explore our full range of tailored security solutions – curated for exclusive estates and refined living.
Contact us – Nicole, our Head of Customer Experience, is your first point of contact and the direct link between you and our technical team. She ensures that all your inquiries are promptly and efficiently handled by the appropriate department.