Remote Security Service
Certified 24/7 protection – only when needed, always on your terms. Our remote security service intervenes whenever there is no on-site team present or additional support is required. We monitor your systems in real-time, but only access live video feeds when a verified alarm occurs – discreetly, in full compliance with data protection standards, and strictly according to your predefined response protocols.
Maximum Security – Even Without an On-Site Surveillance Team
If you do not have your own security personnel or need additional support for your team, you can book our 24/7 Security Operations Center to enhance your security measures and ensure professional monitoring around the clock. Thanks to AI video analysis, we immediately detect threats and respond quickly. This ensures that your security measures function optimally at all times and that threats are addressed quickly and effectively.
More than just an alarm — targeted action at the decisive moment.
Security does not end with the camera. With our remote security service, you get more than just monitoring. You gain a trained response team that acts immediately when needed. Whether it’s a medical emergency, a technical fault, or suspicious movements on your property, we monitor all systems in real-time, verify events with precision, and coordinate the appropriate response, discreetly, efficiently, and without delay. Through direct connections to emergency services, intelligent access control, and AI-supported analysis, your property remains protected at all times, even when you are not on-site.
Emergency response with secure access
In critical situations such as break-ins, medical emergencies, or fire, our remote security service acts immediately. We monitor events in real-time and coordinate the appropriate response without delay. We alert the emergency services – whether medical, fire department, or police – and provide authorized personnel with secure digital access. All processes are GDPR-compliant, precisely documented, and designed to protect your privacy and secure your property.
Remote Access & Monitoring for Craftsmen and Service Providers
Whether craftsmen, service providers, or deliveries – you decide who enters your property, and we take care of the rest. Our remote security service grants access only to authorized individuals at the agreed time. We open doors remotely, monitor all activities via camera, and ensure everything is secured again once the work is completed. Discreet, controlled, and fully documented.
Intelligent Automation
Our platform combines data from AI video analyses, IoT systems, sensors, and actuators – centrally monitored by our remote security service. We detect signs of wear, technical errors, or developing issues early on before they cause disruptions. If needed, we automatically notify your service providers, coordinate the maintenance, or send a technician, without you having to lift a finger. Discreet efficiency, perfectly tailored to your property.
How it works
AI-powered real-time analysis
The system continuously monitors all video streams and detects threats such as break-ins, fires, weapon detection, or other critical incidents. No constant live monitoring – your privacy remains protected.
Automatic alarm notification to the security control center
As soon as a threat is detected, the software generates an immediate alarm notification to our security control center. Our operator only gains access to the video stream in the event of an alarm to assess whether it is a real threat or a false alarm.
Interactive security measures
Depending on the system, our operator can take proactive measures, such as direct communication with people on-site to provide reassurance, first aid instructions, or warnings, as well as activating or deactivating access restrictions.
Coordination of the appropriate response teams
Depending on the threat level, the predefined Standard Operating Procedure (SOP) agreed with you will be executed. This may include notification of the police, your external security provider, or emergency services such as fire or medical personnel.
Integrated data protection — because privacy is part of security.
Unlike traditional surveillance systems that record everything indiscriminately, the Synaedge Remote Security Service follows a focused, event-based approach. Conventional systems often store continuous footage, including private moments and personal routines — which increases the risk of data misuse and privacy breaches. Our approach is different. Our AI only monitors what is important: security-related incidents. No unnecessary recordings, no constant surveillance, no intrusions. This reduces data volume, protects privacy, and ensures that your property remains both secure and discreet.
Event-based monitoring — only when it matters.
We do not observe continuously. Instead, our system activates recording only when a security-related event occurs. The incident is then analyzed in real-time. This avoids the constant surveillance of individuals and ensures that your privacy is respected — without compromising protection.
Anonymization of individuals and license plates — Privacy built-in.
Before data is processed or stored, personal identifiers such as faces or license plates are automatically anonymized. This minimizes the risk of unauthorized identification and protects the privacy of everyone on your property — guests, employees, and residents alike.
Access controls and test protocols – full transparency, no compromises.
Every interaction with the system is securely logged. Only authorized individuals can access sensitive data, and each access is traceable — including time, identity, and purpose. This ensures maximum control, accountability, and trust in handling your security data.