Managed Services
While you focus on your life, we quietly take care of the rest. Our managed services ensure the discreet, secure, and seamless operation of your AI-powered video analytics and surveillance systems — with precision, care, and full responsibility.
Fully managed – on-site or in the cloud.
Your security doesn’t end with the installation. It requires continuous attention — regular updates, system health checks, performance monitoring, and fine-tuning. Therefore, we offer fully managed services for your AI video analytics platform and your Video Management System (VMS). You can rely on a system that protects, adapts, and works — without ever needing your attention.
Stay in control – with a service model that fits your lifestyle.
We offer flexible deployment options: fully cloud-based or discreetly installed on-site. With every subscription, our Managed Services are always included — including setup, updates, monitoring, and ongoing support. Do you prefer full ownership? If you decide to purchase a local system, you can choose whether to manage the operation internally or entrust it to us with an optional Managed Services upgrade. The choice is yours.
System monitoring
We keep everything in view – so you don’t have to worry about anything. Our team continuously monitors your entire video analytics and VMS environment. This includes the camera connection, system availability, license validity, and the performance of all active AI functions. We detect irregularities before they become problems and ensure that your system runs smoothly, securely, and without interruption — around the clock.
Updates & Patches
We keep your system up to date. Our team applies all updates and security patches proactively, with precision and care. You benefit from the latest AI features, optimized performance, and closed security gaps.
Support & Remote Maintenance
Our technical team is always available to assist you if you need support. We access your system remotely via a secure VPN connection or encrypted maintenance channels. Whether it’s troubleshooting, diagnostics, or fine-tuning configurations, we solve problems quickly and precisely. On-site visits are rarely required — everything is handled remotely and securely.
IT expertise with origin – independent of hyperscalers.
Our roots lie in VirtualTec Solutions AG, which we founded in Zurich in 2008 and continue to operate as an independent internet service provider. We operate our own data center infrastructure in certified facilities across Europe, with direct connections between locations — completely independent of third-party providers or global cloud corporations. Our systems run on fail-safe, highly available hardware distributed across strategically networked locations. As a member of SwissIX, the leading Internet Exchange Point in Switzerland, we ensure direct peering connections, ultra-low latency, and maximum network quality.